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My connection fails unexpectedly, shows error code win32_10060 or win3210060

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First check: Is the AnyDesk network down? by clicking here. status.anydesk.com/

If no failures have been reported and your AnyDesk client disconnects unexpectedly and the win32_10060 alert appears in the diagnostic files, the problem is usually due to Firewall or UTM on the network that cuts connections.

It is recommended to add the following exceptions to your Firewall:

* .net.anydesk.com

TCP-Ports 80, 443 and 6568

If after having made the previous configurations the problem still persists, you can try the following recommendations:

DISABLE DIRECT CONNECTIONS (On the remote computer you want to connect to)

To disable direct connections go to settings -> Connection and uncheck the Allow direct connections option and click Apply. Close the configuration window and try to connect again.

ADD /NP TO CONNECTION ID OR ALIASES

When entering the connection ID or Alias of the device you want to connect to, add "/np" at the end. Example:

[email protected]/np

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